Shipping and Returns
The Torque Shop wants you to be 100% satisfied with your purchase. Please follow our policies below so we may better assist you with your requests:
- All returns will need to be set up/authorized. Unauthorized returns may be subject to additional fees. Images of the issue/item may be requested on a case by case basis.
- The Torque Shop will not be responsible for damages incurred on returns due to insufficient packaging.
- The Torque Shop offers a full 30 day money back minus original shipping and discount guarantee (subject to the terms and conditions below) for products returned within 30 days of receipt of the merchandise. After 30 days and up to 45 days, we will issue store credit. Please note that returns may be subject to a restocking fee depending on product.
- Please return authorized returns back within 7 days to avoid delays in processing.
- Returns NOT returned to the appropriate address provided in your return instructions will delay the refund process and may be subject to additional fees withheld for reshipping to the correct address and/or restock fees or may be returned back to the sender/customer. If instructions are not followed for the return, your return may be closed.
- Returns of a partial set or kit will be evaluated on a case by case basis, and if accepted, will be refunded in the form of a merchandise credit. If not accepted, they will be returned to the customer at their expense.
- There are no returns on special order items. In the event the item is defective, it will be repaired or replaced under warranty at the supplier’s discretion.
**Any and all refunds and credits will be done at the sole discretion of Torque Shop LLC.
Free Shipping Policy:
Free shipping only applies to US orders in the lower 48 states. If your purchase qualified for free shipping and any item(s) are returned under our store policy for any reason other than a defect, the shipping cost that would have normally been associated to that item(s) will be withheld from the refund amount.
Alaska, Hawaii, Puerto Rico: Please note that we do our best to charge the lowest possible shipping costs (AK, HI, PR) on your orders as well. We will ship average sized parcels to your state, however over-sized or heavier than average parcels will require additional shipping fees. You may contact us ahead of time for a quote, otherwise we will contact you after your order is placed for authorization of any additional shipping fees.
Return Merchandise Condition Policy:
Please note that we can and only accept items returned in NEW CONDITION, in original packaging to qualify for a refund. Items are considered used if there is evidence of it having been installed, scratches, loss of packaging, broken seals, or if any protective film has been removed. The customer is responsible for shipping costs to retrieve items that are returned in used, installed, or damaged condition.
Order Shortages/Damage/Incorrect Item Received:
As our valued customer, you are responsible for alerting us of any missing, incorrect, or damaged items within 72 hours of receipt of package so we may promptly correct the order for you. Failure to do so releases us from any further liability.
Pictures are required for ALL damage claims, order shortages, & claims of incorrect part(s).
When filing a lost/damaged package claim, replacements and refunds will not be fulfilled until the claim is processed and approved.